Last updated: August 21, 2026
This Return Policy applies to digital products purchased directly from Sia Pretty Printables through siaprettyprintables.com.
Digital Products
Because digital products are delivered electronically and cannot be physically returned, we do not accept returns or exchanges once a file has been accessed or downloaded.
Please review the product description, file format, page size, and other requirements carefully before purchasing. Nothing in this policy limits any consumer right or remedy that cannot legally be excluded.
Refunds for Duplicate Purchases or Other Mishaps
We understand that genuine mistakes and technical problems can happen. Please contact us as soon as possible if:
- you accidentally purchased more than one copy of the same product;
- you were charged more than once for the same order;
- you received the wrong file;
- a file is missing, corrupted, incomplete, or cannot be opened and we are unable to provide a working replacement;
- the product is materially different from its description; or
- another genuine ordering or delivery mishap occurred.
Each request will be reviewed fairly. We may ask for your order number, the email address used for the order, and a brief description or screenshot of the problem. Please do not send card numbers or other payment credentials.
Situations That Are Normally Not Refundable
We do not normally provide refunds or exchanges for:
- a change of mind after the file has been accessed or downloaded;
- purchasing the wrong product without first checking the description;
- not having compatible software, a suitable device, or access to a printer;
- differences caused by your screen, printer, ink, paper, or print settings;
- difficulty using a file where the file itself is working and reasonable support has been offered; or
- a purchase made through Amazon or another third-party marketplace.
Before Downloading
If you believe you purchased the wrong product and have not yet accessed or downloaded the file, contact us immediately. We will consider the circumstances and any applicable legal requirements.
Approved Refunds
Approved refunds will normally be sent to the original payment method. Processing times depend on the payment provider and your bank. Access to the refunded digital product may be withdrawn.
Third-Party Purchases
Products purchased through Amazon or another third-party marketplace are subject to that platform’s own return and refund policy. Please contact the relevant platform directly for assistance with those orders.
How to Request Help
Reply to your order-confirmation email and include your order number and a short explanation of what happened. We will first try to resolve download or file problems and will issue a refund where appropriate.